ORDERS
Q. How do I make a purchase? How do I place an order?
A. It is very simple to place an order with us.
STEP 1: Browse through our product pages using our easy navigation tools or the filter panel. Once you’ve shortlisted the product/s that you want to buy, select your size and click on the ‘ADD TO CART’ tab.
STEP 2: After you’re done adding products to your cart, review your products and their details. Once you’re satisfied, click on ‘CHECK OUT’.
STEP 3: Provide your shipping and payment details as requested, so that the order reaches you with ease.
Your part is done! Now we’ll receive your order and process it with the maximum efficiency and deliver it to you hassle-free in the stipulated time.
Q. How will I know that you have received my order? When will the payment be deducted?
A. After you place your order, you will receive an e-mail from us as a confirmation. This should come to you within the next 30 mins. In case you do not receive this, do not worry, and just email us for a confirmation on info@fashionfactoryindia.com.
We will check receipt of the payment and order on our end and revert within a few hours.
As for the payment, it is charged to your card after you submit your details and place the order. In the rare case, you feel there is a discrepancy in the bill amount versus the monies charged, you can simply write to us on the email ID mentioned above and we’ll sort it out for you.
Q. Do I need to sign up for placing an order?
A. You don’t necessarily need to Sign Up to place an order.
But we do recommend it, as we generally give a lucrative first-time discount on purchase to people that Sign Up with us.
The benefits of signing up are multifold, as then you’ll be updated ahead of any new product launches, brand activities, discount promos or End of Season Sales taking place on the website!
It really helps us serve you better.
Q. How can I check the status of my order?
A. Once you’ve placed the order, you will first receive a confirmation mail from our end. From that point, it will take the time stipulated for that product on the site itself.
Once the order is shipped we will inform you, along with the Tracking Number of the package. You can easily track the movements of your package on the website of the courier partner we’ve used for your delivery.
In case there is still an issue, please write to us on info@fashionfactoryindia.com and we’ll provide all the information.
PAYMENTS
Q. What payment methods does the website accept?
A. We accept payments though wallets, net banking & Debit and Credit Cards.
Q. Is it safe to use my credit card online at fashionfactoryindia.com?
A. Your personal online data and security is very important to us. We use the latest SSL encryption technology to store and transmit your personal and payment information safely through our systems.
We accept Credit or Debit Card & wallets payments only through a secure online server. All orders are processed through a secured checkout system.
Q. How much duty will I have to pay?
A. Import duty and any charges pertaining to custom clearance of goods needs to be borne by the customer.
PACKAGING & SHIPPING
Q. What Are Your Shipping Charges?
A. We charge a small fixed fee for shipping to customers within India.
And, currently we are not shipping to customers outside of India.
Q. How does fashionfactoryindia.com ship products?
A. We ship our products through our own shipping agencies.
Q. How long will it take for me to receive my product?
A. You will receive your product as per the delivery timeline mentioned on the selected product page.
Q. Can My Billing Address And Shipping Address Be Different?
A. Yes, the billing and shipping address can be different.
However, we do not deliver to P.O. Box or Drop Box addresses. We request you to provide full addresses with the relevant postal code / zip-code.
Please contact us in case of further assistance required.
Q. Can I change my shipping address after my order has been dispatched?
A. Unfortunately, we are unable to redirect orders once your items have been dispatched from our warehouse. Therefore, we request you to provide a suitable shipping address so that we can deliver as per the specified delivery times.
Q. Is my package insured?
A. Yes, your package is insured against theft and accidental damage whilst in transit from our warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they will no longer be covered by insurance.
If your box is damaged upon arrival, we strongly recommend that you either refuse the delivery or make a note when signing for it, mentioning that you are accepting a damaged box. Please keep the external packaging material for our courier partners to able to inspect.
Providing pictures of the package in its state of delivery is also recommended.
MY ACCOUNT & PASSWORD
Q. What if I forget my password?
A. If you have forgotten your password, please click on the ‘RESET PASSWORD’ tab right next to SIGN IN. Enter your email ID and submit, and we’ll send you a reset link.
OTHERS
Q. Are the colors of products shown on the website accurate?
A. Products on fashionfactoryindia.com are mostly handcrafted and due to the intricate and exclusive nature of the products, we ensure that we photograph all our products under standard lighting conditions so that the product image you see is closest to the same in reality.
However, there may be very minor variations in the color of the fabric, prints or embroideries of the actual product versus the product image you see on your monitor.
Q. What if an item is SOLD OUT and I want to buy it?
A. In a situation like this, it’ll be best if you just write to us on care@fashionfactoryindia.com and we’ll be able to let you know decisively if we’ll be able to specially produce that piece for you or not.
Though we generally do tend to go out of our way for our customers.
Q. Do you have the Cash-On-Delivery option?
A. No, we do not have a Cash-On-Delivery option.